Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, submit an enquiry form, or engage our services, we may collect:

Your full name and job title
Business name and website URL
Email address and telephone number
Details of your project or service requirements
Any other information you choose to share with us

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data, including:

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent on pages, and referring URLs
Device type (desktop, mobile, tablet)

This data is collected via cookies and similar tracking technologies. Please see Section 6 for more information on cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide the services you have requested
To manage our business relationship with you, including project delivery and client communications
To improve our website and understand how visitors interact with our content
To send service-related communications, such as project updates, invoices, and proposals
To comply with legal obligations applicable to our business operations in India and internationally
To protect our legitimate business interests, including fraud prevention and security

We will only send you marketing communications where you have given us explicit consent to do so. You may withdraw consent at any time by contacting us at info@valuecom.co.in.

3. Legal Basis for Processing

Where applicable under data protection laws (including the UK GDPR and India's Digital Personal Data Protection Act 2023), we process your personal data on the following legal bases:

Contract performance — to fulfil our obligations under a service agreement with you
Legitimate interests — to operate and improve our business, provided this does not override your rights
Consent — where you have given us clear permission to process your data for a specific purpose
Legal obligation — where we are required to process data to comply with applicable law

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your information in the following limited circumstances:

Service providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., cloud hosting providers, email platforms). These parties are contractually bound to protect your data.
Professional advisers: Lawyers, accountants, and auditors where necessary for our legal and financial obligations.
Legal requirements: Where we are required by law, court order, or regulatory authority to disclose information.
Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction.

5. International Data Transfers

Valuecom is based in Bengaluru, India, and primarily serves clients in the United Kingdom and Europe. When we process personal data of individuals in the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where required, to ensure your data is protected to the standards required by applicable law.

6. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and gather analytical data. We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are only set with your consent.
Preference cookies: Remember your settings and preferences for future visits.

You can control or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required by applicable law. Specifically:

Enquiry and contact form data is retained for up to 3 years from the date of last contact
Client project data is retained for the duration of the engagement plus 7 years for legal and accounting purposes
Website analytics data is retained in aggregated, anonymised form indefinitely

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data, subject to legal obligations
Right to restrict processing: Request that we limit how we use your data
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@valuecom.co.in. We will respond within 30 days. If you are based in the UK or EEA and are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority (e.g., the UK Information Commissioner's Office).

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: info@valuecom.co.in
Address: Valuecom Infosolutions Private Limited, 90/2B, 13th Cross, 9th Main, Ideal Homes Layout, Rajarajeshwari Nagar, Bengaluru – 560 098, India
Phone: +91 80 422 77 634